Privacy Policy



Thurling's Financial Services ("we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services or accessing our website, you consent to the collection and use of your personal data as described in this policy.

2. Information We Collect

We may collect various types of personal information, including but not limited to:

  1. Personal Identification: Full name, date of birth, gender, residential address, email address, and phone number.

  2. Financial Information: Income, assets, liabilities, banking details, tax file numbers (TFN), and investment history.

  3. Employment and Business Details: Occupation, employer details, and business financials.

  4. Government Identifiers: Driver’s license, passport, Medicare details, or any other identification required for regulatory compliance.

  5. Transactional Data: Details of financial products and services used.

  6. Sensitive Information (only with your explicit consent): Health information (if required for insurance or financial planning purposes).

3. How We Collect Your Information

We collect personal information through various means, including:

  1. Direct interactions (meetings, phone calls, emails, online forms).

  2. Applications and agreements for our financial services.

  3. Third-party sources (financial institutions, regulatory bodies, publicly available sources).

  4. Website tracking technologies such as cookies (refer to Section 9 for details).

4. Purpose of Collecting Personal Information

We collect and use your information to:

  1. Provide personalized financial advice and wealth management services.

  2. Assess and recommend suitable investment opportunities.

  3. Process financial applications, transactions, and policy renewals.

  4. Comply with legal, regulatory, and compliance obligations.

  5. Communicate with you about financial planning, market updates, and service improvements.

  6. Detect, prevent, and investigate fraud or security issues.

Failure to provide requested information may affect our ability to offer certain financial services.

5. Disclosure of Your Information

We may disclose your personal information to:

  1. Financial Institutions: Banks, insurers, investment firms, and superannuation funds.

  2. Regulatory and Government Bodies: Australian Securities and Investments Commission (ASIC), Australian Taxation Office (ATO), and legal authorities as required by law.

  3. Professional Service Providers: Accountants, legal advisors, auditors, IT service providers.

  4. Third-Party Partners: Companies involved in financial product distribution and service facilitation.

  5. Other Entities: With your consent or when required by law.

We do not sell, rent, or trade your personal information.

6. Data Security and Retention

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure, including:

  1. Secure data storage with encryption.

  2. Access control measures and staff training on data protection.

  3. Regular security assessments and compliance checks.

Personal information is retained for as long as necessary to fulfill our obligations or as required by law. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights and Choices

Under the Privacy Act, you have the right to:

  1. Access Your Information: Request a copy of the personal data we hold.

  2. Update or Correct Data: Request corrections to inaccurate or outdated information.

  3. Withdraw Consent: Opt out of marketing communications at any time.

  4. Request Deletion: Request that your data be deleted where legally permissible.

To exercise your rights, contact us at [email protected] or call +61 2 4261 2101.

8. International Data Transfers

Some service providers we work with may store or process data outside Australia. In such cases, we ensure appropriate safeguards are in place to protect your personal information.

9. Cookies and Website Data

Our website may use cookies and tracking technologies to improve user experience. These technologies help us:

  1. Analyze website traffic and trends.

  2. Improve website functionality and security.

  3. Personalize content and advertisements.

You can control or disable cookies through your browser settings. However, disabling cookies may affect your browsing experience.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. We encourage you to review it regularly to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us: Thurling's Financial Services

1/16/18 Princes Hwy, Dapto NSW 2530

Email: [email protected]

Phone: +61 2 4261 2101

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.